Shaun Smith : Recent Engagements : SPEAKERS for BUSINESS

Shaun Smith

Powerful Speaker and Author

Recent Engagements

QVC:: Shaun is a very good speaker with some clear, simple and relevant messages for us. He tailored the presentation to us and faciliatated a session around his self-assessment that worked well for us.
Director of Customer Experience Management, Pitney Bowes Inc.:: I found the event enlightening and I took away new insights on achieving brand differentiation and enhancing the customer experience. This is well worth the one-hour investment.
General Manager, Personal Financial Services, National Australia Bank:: Shaun is a master at storytelling and does it in a way which stretches anyone in the service and sales arena to go that extra yard. His insights are well researched and relevant to the audience - they hit home with full impact.
Vice President, Sales & Marketing, Asia Pacific, Intercontinental Hotels Group:: Our delegates were riveted by what Shaun had to say and I am sure that they will take away with them many new insights on achieving brand differentiation and customer loyalty through the customer experience. I would like to thank Shaun for contributing to our conference’s success.
Chief Marketing Officer, Vidus:: Shaun invested time to understand the context of the talk and the themes we wished him to reinforce. He delivered a speech that was right on-target. It further built on the events of the day and was engaging and thought-provoking for our customers. As a result, we received very positive feedback from everyone involved.
Transformation Manager, BP European Fleet Services:: Shaun made a real difference to our conference in Cologne and the discussions we were able to have there. His insights were very thought-provoking and all the more powerful because of the time and trouble he took to make them relevant to us and to our business. It was impressive for us to see the effort he invested in getting to know us in order to ensure that his messages landed appropriately. His commitment is much appreciated. We are on a journey of discovery and he helped us on our way.
Group HR Director, The Carphone Warehouse:: The workshop was insightful and inspiring. We have a much clearer understanding of how we can differentiate our customer experience and deliver our brand in our European operations. Most importantly, we now have practical tools that we can use to engage our people and enable them to deliver the Phonehouse experience.
Chief Marketing Officer, Vodafone UK:: Shaun worked with us to effectively integrate corporate best practice from major brands with our strategy, bringing our plans to life in such a way that he kept the audience engaged and reinforced key messages. Audience feedback was excellent. Clear, passionate, fantastic. It really made me think.
CS Project Manager - Divisional Head Office, TNT Express:: Shaun’s contribution to our conference was fantastic. Everyone thoroughly enjoyed his sessions and found them extremely value-adding. The overall conference feedback has been overwhelming, both from delegates and senior management. Shaun’s efforts to tailor his sessions in line with our overall conference objectives and agenda was greatly appreciated. I am someone with high expectations but Shaun definitely exceeded them.
Group Head of Communications, The Hyde Group:: Shaun’s message was spot on. Getting staff to own and live the brand, and creating a ‘brand community’ is something I have been encouraging; it was reassuring to hear Shaun deliver the same message and will help to get buy-in from our senior managers and staff. The majority of our delegates rated Shaun’s session as the aspect of the day which was most interesting and useful to them at work.
Fallon:: Shaun was able to adapt, respond and evolve to our brief at very short notice.
Delegate, Customer Service Management World Conference:: Liked his examples, structure and energy. Excellent
Delegate, Customer Service Management World Conference:: Shaun has obviously done his homework thoroughly and together with his long years of experiences in the service industry, has done a first-class job. I certainly enjoyed his talk.